Receptionist - Harlow, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Harlow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Nuffield House Surgery is looking for a Receptionist to join their busy team.

There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Greeting and directing all patients;
Making appointments and giving out appointment cards, where required;
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
Dealing with requests for information, and managing problems and complaints;
Advising patients of practice procedures;
Registering new patients;
Answering the telephone, promptly.
Previous medical or healthcare receptionist experience is desirable but not essential as full training will be given
Excellent communication skills, with a clear and polite telephone manner;
Able to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confident to work as part of a team and be able to think on your feet, independently;
Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

We are situated in a modern purpose-built building in Harlow, West Essex on the border of Hertfordshire, within easy access of the M11 and A14.

Free on-site parking

Recent CQC rating of Good across all domains.

We are a large Training practice, with a patient list size of over 12000, Our Practice team is made up of 3 GP Partners, 2 Salaried GPs and a dynamic clinical support team including 2 Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistant and an extensive administrative team.

We work closely with the other practices in our PCN. Through our PCN we have Clinical Pharmacists, Social Prescribers, Mental Health Team, and Physio's

We are a SystmOne practice complimented by AccuRx and Ardens

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