Customer Service Coordinator - Newton Abbot, United Kingdom - Emmerson Ross Recruitment

Emmerson Ross Recruitment

Verified Company

Newton Abbot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Coordinator - Training Operations Team (30 hours, term-time only)

Hybrid
Monday to Friday
(based in the office every Wednesday, rest of the week working from home)
Our client helps improve the mental health of children and young people in schools.

They do this by providing training for adults working with children, including DfE-accredited training and resources, as well as access to an award-winning profiling, action-planning and progress monitoring tool.

This approach can help improve pupil attendance, behaviour and attainment, saving schools, academy trusts and local authorities time and money.

The position
The responsibility of the Customer Service Coordinator is to support the business by:

Scheduling courses throughout the academic year
Schedule trainers to deliver courses
Manage our Zoom account to ensure courses are delivered without interruption
Update business critical reports
Complete additional administrative duties

The person
To be considered for this role, you will have the following attributes:

Ability to build and develop strong and nurturing relationships with all team members and clients
Ability to be respectful and inclusive of others
Demonstrate an optimistic outlook
Ability to work collaboratively with other internal teams
Ability to work on own initiative as well as part of a team
Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fastpaced environment

In addition, you are expected to embody their core values which are to be warm-hearted, committed and eager to make a difference, pragmatic, straight-forward and fun

Skills, knowledge and experience:

Excellent communications skills, both written and verbal
Be able to manage your time effectively
Have previous Customer Service experience
Previous experience using a CRM/LMS system, or similar database
Attention to detail and a high level of accuracy
Good working knowledge of Excel, having strong analytical skills and an ability to think proactively
Be able to work well individually and within a team
Demonstrate commercial awareness

Desirable:

Experience in a training or education environment

Package

Salary between £16,000 to £18,000 (based on a 30 hour week)

Hybrid working

Wednesday working from the office
Holiday entitlement of 28 days holiday plus bank holidays (36 inclusive), pro rata
Discretionary annual pay review
Discretionary annual bonus

Job Types:
Part-time, Permanent

Salary:
£22,000.00-£25,000.00 per year

Expected hours: 30 per week

Benefits: