Head of Corporate Communications - London, United Kingdom - L'Oreal

L'Oreal

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Corporate Communications & Engagement

in the Corporate Affairs & Engagement Team

When you look at L'Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary.

That's the beauty of L'Oréal. We operate in 150 countries on 5 continents.

With 36 international brands and 86,000 employees worldwide, we're well on our way to fulfilling our common purpose:
to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world.

How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation.

Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won't get anywhere else.

If you want the Freedom to go Beyond, we'll see you at L'Oréal.

Our Corporate Division supports the 4000+ strong workforce in L'Oréal UK & Ireland.

It's a fast-paced and dynamic environment when you'll have visibility over our 4 Divisions and play an integral role in moving our business forward.

We embrace our entrepreneurial spirit in everything we do, always challenging ourselves to new ways of doing things. That means looking for innovative solutions, sustainable developments, and having the freedom to go beyond the ordinary.

Our founder Eugène Schueller once said that "a company is not walls and machines, it's people, people, people". Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

You Will...

You'll be a multifaceted professional, a brilliant organiser, excellent communicator, and a quickthinking, natural problem solver
You're proactive and handson, comfortable moving between strategy ideation and tactical delivery
You're calm under pressure, resilient and manage ambiguity and complexity well
You act with integrity and discretion and you're confident in building relationships at all levels
You'll have demonstrable experience of both proactive and reactive media relations, with a passion for storytelling
Your bias for action, growth mindset and project management skills mean you take charge of your topic area, you're confident to act and work independently and balance longterm strategic projects with shortterm changing priorities well
You thrive in a fastpaced environment and can work under pressure to tight deadlines
You have a passion for and an understanding of the impact of issues management in building reputation

Your key job accountabilities:

Protect & secure the Groupe ́s reputation by anticipating, mitigating, and managing reputational risk as the Issues & Crisis lead
Proactively identify and anticipate both internal and external issues, establishing robust procedures, policies and positions to ensure best in class preparedness and management
Establish tools and processes to identify and monitor a full range of issues with the potential to negatively impact reputation. Lead and carry out ongoing management of those tools including issues listening, horizon scanning and mapping
Lead the development of response strategies and positioning on key issues, creating relevant materials, working in partnership with local, regional and global teams for alignment and validation
Lead on the media handling of key reputational issues and stories
Develop messaging and narratives on critical topics for all key audience groups, drafting position papers, FAQs and reactive statements as required, ensuring effective positions and materials are in place as needed
Champion effective issues management across the organisation, leading the review of, and contribution to, the development and of internal practices and policies that protect brand and Groupe reputation
Advise brands on external activations, content and campaigns especially those that may be sensitive in nature, through the review of advertising and marketing materials to ensure adherence with relevant internal and external codes, providing a reputational risk assessment or support as required
Inhouse expert in crisis communication, create and lead training and simulations, own and maintain country and function crisis management toolkits
Collaborate with colleagues across the function to define and draft position papers and develop consistent messaging and review and input into critical announcements
Provide strategic reputation management, advice and counsel across the business, including brand teams, working in partnership with a wide range of internal and external stakeholders as appropriate
Provide counsel to senior management on aspects of communications, suppor