People, Culture - St. Andrews, United Kingdom - Rusacks St Andrews

Rusacks St Andrews

Verified Company

St. Andrews, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
SEG1367

Branch:
Rusacks St Andrews

Location:
Rusacks St Andrews, Saint Andrews

Salary/Benefits:
Competitive Salary plus great benefits

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
As required (Mon-Fri mainly)

Hours per week:40

Posted date:23/02/2023

Closing date:10/04/2023

There has never been a better or more exciting time to be a part of the Rusacks St Andrews team.

Do you enjoy being a part of a talented team? And creating empathic guest experiences? If you do, we'd love to meet you.

The Opportunity

As an on-property People, Culture and Training Officer, you will be reporting to the hotel General Manager with a dotted line to the Regional Director of HR whilst taking care of a team of the hotel team.

You will have responsibility for all aspects of the people function, providing advice that reflects our culture and that is in line with our Team Member policies and employment law.

Keys areas of responsibility will include people administration, on-boarding, day to day support of Managers on all people matters including recruitment, learning and development, UK employment legislation and best practices.

You will also work closely with the Regional Director of HR on executing aspects of the People and Culture strategy to drive the vision of becoming the employer of choice.

This role has previously been clustered between Rusacks St Andrews and Marine North Berwick and, with the opportunity opening up, we've made the decision to decentralise so each property has its own full time HR resource moving forward.

You will be responsible for all the hotel's HR requirements, including but not limited to:

Getting creative and rolling out initiatives to attract, retain, and develop Team Members
Develop awareness and reputation of the hotel and the brand in the local community and promote Team Member involvement in the local community
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
Support and administer a biannual Team Member satisfaction survey
Build great relations with outside contacts such as colleges, schools, and universities
Help create the Human Resources department budget and control expenses
Being inquisitive and using data to find areas where we can improve and then finding creative solutions
Onthejob training facilitation in conjunction with Heads of Departments
Ensure training and brand standards are communicated and delivered consistently
Coaching and supporting the GM and HOD's on all things people to foster productivity and enhance performance
Oversee the hiring process at all levels and manage succession planning
Finding ways to foster an inclusive, positive, authentic, and engaged culture across the hotel
Work with department heads to develop initiatives to reach service standards and drive continuous improvement in the guest experience
Ensure accurate and uptodate HR files and compliance
Manage the rollout of the onboarding process, ensuring all Team Members are properly inducted into the business
Rolling out and managing the hotel's recognition programme to ensure that appreciation becomes a distinctive feature of Troon's culture, ensuring our awards programme is inspiring
Promoting a positive culture in the hotel through managing Team Member communications, social activities, celebrations etc
To undertake any other reasonable task or responsibility as required by the General Manager, the Regional Director of HR, in order to meet our business needs

What are we looking for:

Minimum of 2 years previous experience in an HR function (preferably within a customer service driven industry such as hospitality, retail or restaurants)
Ability to problemsolve both operational and strategic issues through a pragmatic and commercially sound approach based on feedback from the operation
Be able to demonstrate experience in a complete range of HR practices, including recruitment learning and development, employee relations
Strong influencing, communication and leadership skills
Must be passionate, committed, motivated and proactive
CIPD qualified level 5 or above is preferred (or working towards it)
Confident training and development skills
Ability to work Duty Manager shifts to support the hotel operations when required

The Perks

Enrolment in pension from Day 1 for all eligible team members
Meal on each shift in a dedicated team member restaurant
Access to everyday discounts from high street retailers
Discounted hotel room rates for you and your family (TC's apply)
Incentive schemes
Access to participating in healthcare plans and insurance plans just in case
Positive team working environment

Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment,