Customer Support Representative - Leeds, United Kingdom - Channel B Ltd

Channel B Ltd
Channel B Ltd
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Duties:


  • Answer incoming customer inquiries via various ace to face channels
  • Assist customers with product information, order status, and issue resolution
  • Utilize phone etiquette to provide a positive customer experience
  • Communicate effectively with customers to understand their needs and concerns
  • Perform data entry to update customer records accurately
  • Analyze customer feedback to identify areas for improvement
  • Upsell products or services to increase sales revenue

Experience:


  • Fluency in English
  • Strong communication skills and the ability to interact with customers professionally
  • Experience in customer service or a related field preferred
  • Proficiency in data entry and multitasking
  • Multilingual abilities are advantageous for this role

Job Types:
Full-time, Permanent


Pay:
From £23,721.20 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 10/05/2024
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