Customer Service Assistant - Barrow-In-Furness, England

Job summary

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Food Service Assistant who strives to exceed expectations at every turn.

Responsibilities

• Greet customers warmly and assist them with inquiries, concerns, and requests
• Handle customer interactions via phone, email, and in-person with a positive and professional attitude
• Listen actively to customer needs and provide appropriate solutions or escalate issues when necessary
• Process transactions, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with team members to ensure a seamless customer experience
• Manage and prioritize multiple tasks in a fast-paced environment
• Contribute to maintaining a clean and organized work area
• Participate in ongoing training and development to enhance customer service skills

Job description