Travel Executive - Hammersmith, United Kingdom - Flight Centre (UK) Limited

Flight Centre (UK) Limited
Flight Centre (UK) Limited
Verified Company
Hammersmith, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world.

With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.


The Opportunity
We are looking to grow our Travel Executive team in the UK.

Working alongside our Travel Consultants, you will be ensuring an exceptional standard of guest service is delivered through meticulous attention to detail, thereby delivering accuracy in our documentation, invoicing and booked services.

This role will be ideal for a professional with experience in a sales support function, working on a
fixed term basis for 6 months.


Responsibilities

  • To be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities, ensuring efficiency and accuracy
  • To diligently adhere to operational process and to escalate instances where this is not being followed by the team
  • Confirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
  • Act as a second pair of eyes, spotting discrepancies and areas for possible error
  • Ensure a timely collection of balances
  • Obtain and accurately record all required information from guests on behalf of the Travel Consultants
  • To prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
  • When required, organise any additional extra elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant notably in busy departure periods
  • To attend supplier meetings, and training to ensure total immersion in the destinations offered, including from timetotime visiting countries as part of a familiarisation trip

About You

  • Demonstrable attention to detail, ownership of accuracy
  • Ability to work to deadlines and prioritise effectively
  • Strong organisational skills and able to juggle multiple tasks
  • Interest and understanding of luxury service and guest expectations
  • Selfmotivated with a proactive and positive attitude
  • Genuine passion for luxury travel would be beneficial

Values & Behaviours
-
In the know
  • Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
-
In the Detail
  • Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.

-
Inspiring
  • Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Location


We aim to find someone who would be office based at our premises in Hammersmith for at least 3 days a week.

There will be an induction / training period, where you may be required to attend the office daily.


Benefits
We offer very competitive salaries and a great benefits package including the following:

  • 23 days (pro-rated) annual leave + bank holidays
  • Contributory pension scheme
- 'Cycle to work' scheme

  • Subsidised private healthcare
  • Travel insurance
  • 1 paid Learning Day per month
  • Recognition awards
  • Social events
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