Online Manuals - Coventry - LiveBuzz

    LiveBuzz
    LiveBuzz Coventry

    5 days ago

    Description

    Are you highly organised, detail-driven, and comfortable working across systems, documentation, and data? Do you enjoy bringing structure to complexity and ensuring everything runs smoothly behind the scenes?

    We're looking for an Online Manuals & Marketplace Coordinator to play a central role in ensuring our manuals, marketplace setups, and system launches are accurate, organised, and ready for delivery.

    This is a key operational role that helps ensure our platform performs seamlessly for organisers, suppliers, and exhibitors.

    What You'll Be Doing:


    Manual & Marketplace Coordination:

    • Act as the primary point of contact for online manuals and marketplace queries.
    • Collate and maintain documentation, ensuring it is clear, accurate, and up to date.
    • Gather and prepare product information and images ready for marketplace setup.

    System Setup & Data Management:

    • Import and validate exhibitor data, ensuring accuracy and completeness. Prepare and test email proofs before approval and launch.

    Testing & Quality Control:

    • Carry out thorough system testing prior to launch to confirm functionality. Log and track development issues via Zendesk, working closely with developers to ensure timely resolution.

    Task & Deadline Management:

    • Schedule and track tasks using ClickUp (or similar tools), ensuring milestones and deadlines are met across multiple concurrent events.

    Stakeholder Communication:

    • Maintain clear and professional communication between organisers, suppliers, developers, and internal production teams.

    What You Bring


    Organisation & Attention to Detail

    • Highly organised with strong coordination skills and exceptional attention to detail, particularly when handling documentation and data.

    Technical Confidence

    • Comfortable navigating systems and working with developers. Familiar with task management tools and ticketing platforms.

    Clear Communication

    • Strong written communication skills, particularly for documentation and email proofs. Confident in delivering training sessions or demos via Microsoft Teams.

    Adaptability

    • Able to manage multiple priorities in a fast-paced environment while maintaining accuracy and structure.

    Technical Skills

    • Advanced Outlook (rules, shared mailboxes, scheduling), strong Excel and Word skills, and experience using tools such as ClickUp, Asana, or Monday.

    Desirable

    • Experience using Zendesk or similar support systems
    • Basic understanding of testing or quality assurance processes
    • Experience within events, SaaS, or digital platforms

    What's in It for You

    • Opportunities to support exciting live events and digital projects.
    • Ongoing development within a growing event technology business.
    • A collaborative team environment where operational excellence genuinely matters.
    • A role that directly contributes to the quality and reliability of our platform.

    Ready to Apply?


    Send us your CV along with a short note explaining why you'd be a great fit for the role.

    Send your CV to:

    This is a full-time role based at our Coventry office.


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