Customer Care Specialist - Chippenham, United Kingdom - GreenSquareAccord
Description
Customer Care Specialist
Remote - Home Based
Salary -£23,900-£29,800 per annum
Contract type - Fixed Term - 6 Months
Working hours - Full Time
Closing Date - 24March 2023
Interview Date - TBC
About the role
We are now recruiting for a Customer Care Specialist.
You will be working within the Customer Care Team and will be responsible for case managing customer complaints and enquiries from stakeholders, ensuring the highest service standards from receipt to resolution, as well as capturing and sharing learnings from complaints to enable improvements to customer journey.
About you
You will have a minimum of 5 GCSE's, C and above.
You must have at least 2 years' experience working in a customer service environment, ideally in a complaint handling role.
You must have excellent awareness of the diverse needs of customers.
You must have the ability to analyse, interpret and compare data/information from various sources, to complete detailed investigations and provide accurate and clear responses to customers.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities.
We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Everything we do is about people - whether that's providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are businessminded for social purpose
- We are curious and ambitious.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package.
This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
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- If you need any assistance, adjustments or adaptations throughout our selection processes please let us know._
Closing Date - 24March 2023
**Interview Date - TBC
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