International Coordinator French Speaking - Thornton Heath, United Kingdom - The Recruitment Shop

The Recruitment Shop

Verified Company

Thornton Heath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Manage the repatriation service around the world with a sympathetic and efficient understanding of the needs of the customer.

Answer phones to respond to customers, general customer enquiries, invoice questions and customer complaints. Project a professional company image through phone interaction.

Job Role and Responsibilities

Speak on the phone with customers with a professional and efficient attitude but with a sympathetic / empathetic and understanding attitude.
Communicate with customers to identify, research and resolve all queries and issues.
Research billing issues and refer to appropriate department.
Promote the company at exhibitions, chamber meetings, visits to Government offices and networking.
Viewing deceased and taking photos where required, prior to transportation.
Meet with families face to face.
External visits to Government offices when required.

Key Skills and Qualifications

Strong communication skills including empathetic approach
Language skills in Department: French
Natural ability to build and maintain relationships with colleagues, suppliers and customers.
Ability to instil confidence in customer's eyes
Excellent command of the English language written and spoken.