Technical Support Advisor - Gloucester, United Kingdom - Brite Recruitment

Brite Recruitment
Brite Recruitment
Verified Company
Gloucester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

TECHNICAL SUPPORT ADVISOR

£22, % Bonus

GLOUCESTER


This role is full time, shift-rota based between 7.00am and 12.00 am, Monday to Sunday, with the ability to work from home on certain shifts.


BENEFITS


The company offers 27 days holiday + bank holidays, contributary pension scheme, free parking within a 5minute walk of the office, private healthcare and life assurance, cycle to work scheme, free fruit and drinks whilst in the office and ongoing training for progression.

Additionally, the role offers a competitive salary, a lucrative bonus scheme and an uncapped earning potential.


RESPONSIBILITIES
As a
Technical Support Advisor your responsibilities will include:

  • Answering customer queries in a friendly and positive manner, across a range of platforms
  • Resolving customer queries quickly and efficiently, escalating them when appropriate
  • Upselling products based on customers' needs
  • To promote, educate and provide support with new products
  • Maintain an uptodate knowledge of products, hosting technologies and competitors
  • Working to targets to achieve SLA's

REQUIRED SKILLS & EXPERIENCE

As a
Technical Support Advisor, you need:

  • Experience in a call centre and/or customer service environment
  • Excellent communication skills, both written and verbal
  • A confident and enthusiastic personality
  • Strong problemsolving skills, and experience with difficult customers
  • Some experience or an interest within IT sector is desirable but not essential
  • Ability and motivation to work and learn in a fastpaced environment

NEXT STEPS
Why wait? Don't miss out


INDBR

Job Types:
Full-time, Permanent


Salary:
Up to £22,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Gloucester: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience in a call centre and/or customer service environment?
  • Do you have a working knowledge of Windows and/or Linux server operating systems?
  • Do you have the ability and motivation to work and learn in a fastpaced environment?

Work Location:
One location
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