Outpatient Receptionist - Walsall, United Kingdom - Walsall Healthcare NHS Trust
Description
Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.
You should be educated to NVQ2 minimum or have equivalent experience in an receptionist or NHS patient facing related role.
The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.
To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
Carry out any other duties, within the grade, as requested by the Reception Team Leader
Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents.
Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional.
QUALIFICATIONS
Good standard level of education (2 GSCE's or equivalent).
NVQ level 2 in Customer Service (or equivalent).
EXPERIENCE
Dealing with patients/general public face to face or working in a customer focused environment.
Using Patient Administration System (desirable) to input and update personal data
Working as part of a team in a busy environment
SKILLS
Numeracy skills and attention to detail
Excellent keyboard, IT and administrative skills.
Good customer care and verbal communication skills
Equivalent level of knowledge gained through experience
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