Customer Relations Advisor - Sheffield, United Kingdom - Marston Holding Limited

Marston Holding Limited

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Vacancy ID:

Town:
Sheffield S20
Closing Date:
Salary:

- £

Permanent, position

Full time (FTE 37.5 hours)

We are currently recruiting for Customer Relations Advisor located in our Sheffield office based in S20.
What makes a great Customer Relations Advisor?
The role requires you to have the ability to proactively engage with both internal and external customers, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information required and complete administrator duties for our clients. You will comply with Data Protection and Security at all times and be committed to working towards personal targets and role specific working practices. The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed. The role is shared between inbound and outbound call handling, which entails to be proactively engaging with clients and stakeholders, alongside administration duties.
What we offer you.
Pension
25 days' annual leave
Employee discounts through Discounts by Sodexo
Free Parking at our Sheffield office
Christmas Shut Down
Further qualifications in Customer Service or Business Administration
Employee Advice Programme (EAP)
Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technologyenabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.