Outpatient Clinic Coordinator - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
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Bristol, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Bristol Dental Hospital Outpatients department in an acute city centre hospital.


Working in a fast-paced environment as part of a large friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

For further details please view the job description and person specification.


Communication:

To support the triaging of referrals by liaising with key clinical staff

To act as a point of contact for queries from clinical and non-clinical staff

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Communicate changes to clinics and appointments to patients as instructed, often at short notice


Patient Care:

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner


Organising and Planning:

Implement the policy for patients who do not attend (DNA) their appointment

To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager

Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

Attend appropriate meetings as required by the role's line manage


For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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