Ict Service Delivery Apprentice - Exeter, United Kingdom - Exeter College ApprenticeshipsDevon & Somerset Fire and Rescue Service

Description

An opportunity has arisen for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team.

A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level.

Primarily based on the ICT Service Desk, you will also have the opportunity to work across three other teams within ICT Service Delivery.

The Service Delivery function of the ICT Department includes the Service Desk, Second Line, Hardware and Software Development support. The department supports 2000+ employees, 800+ Windows PCs and 150+ servers in a virtualised environment.

The IT Services that are supported include Comms (fixed & mobile telephony, radios, alerters and pagers); Infrastructure, Networking, Data Platforms, Printing, IT & Buildings Security, Standard Business Applications (Finance, HR etc) and Specialist Business Applications ( Fleet, Fire Safety and Command & Control etc).

Working as member of the Service Desk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests you will be involved in the fast pace of the environment within weeks.

The Hardware Team will provide exposure to projects such as the desktop and laptop replacement programme, as well as various others tasks such as replacing Raspberry Pi's or carrying out battery upgrades.

Working with hardware team will often require accompanied travel across the two counties that we support.

Hours: 37.00 per week


About the employer:
he Apprenticeship is an IT Communications Technician (Advanced)


Requirements and Prospects:

• A Customer Service approach to work and the ability to develop good working relationships with computer users.
• Have an organised approach to work
• Ability to work to standards and produce appropriate documentation
• A sound knowledge of modern ICT methodologies and technologies
• Ability to work as a team player
• Ability to communicate effectively at all levels
• To participate in one of the ICT "Out of Hours" support schemes if required.
• Willingness to undergo appropriate Vetting/Screening processes in line with Devon & Somerset Fire & Rescue Service's requirements
• Flexible and adaptable to take on new challenges
• Ability to manage a varied workload
• Be practical as well as conceptual
• Positive, committed, adaptable, thorough and confident professional approach and conduct
• Committed to equality and diversity in service delivery and employment
• Valid driving licence; ability and willingness to travel to sites within Devon and Somerset.

Upon successful completion of the apprenticeship the ambition is for the apprentice to join the team in a fulltime role.

Training Provided:
One day a week at Exeter College working towards the Level 3 Information Communication Technician Apprenticeship.


Additional Information:
GCSE (or equivalent) qualifications in Maths & English at a grade 4/C