Part-time Customer Service Advisor - Rainford, United Kingdom - GreenAcres Group

GreenAcres Group

Verified Company

Rainford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Hours per week:21 per week, over a flexible working contract (includes weekends)

Job Role:
Permanent part-time position

Location:
This role is based at GreenAcres Rainford, St Helens, WA11 7HX.

Our b
usiness:

Our vision is to be recognised by families and partners as the leading cemetery and ceremonial service provider in the UK, changing the face of the industry in which we operate.

We therefore promise to provide a personalised service in a unique and caring environment for all our families and we are looking for exceptional people to join our team.

Where we are:
We have sites all around the UK and this role is based at Rainford, St Helens WA11 7HX.

Job opportunity:

It's all about delivering excellent customer service.

If you're looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we've got the job for you.

As a
Customer Service Advisor in our business, you will be involved in delivering the highest standard of customer service, engaging with our families, Funeral Directors and Arrangers, making them feel welcome, with your compassion and care.

Company Benefits - Enhanced Company Pension, Life Insurance, Health Care Plan, Employee Reward Scheme and Cycle to Work Scheme

Skills and qualifications:

To be part of a successful team in this varied role, you'll need to have:

The highest standard of customer care and the ability to find ways to improve a customer's experience
The ability to work with a variety of people, Customers, Funeral Directors, Suppliers and our team
High standards of presentation and an eye for detail
Genuine enthusiasm, sensitivity and compassion for working with people during a very difficult time
Constantly striving to achieve targets through effectively solving customer's problems, meeting their needs fully and exceeding their expectations
The ability to record all financial and nonfinancial information quickly and accurately right first time
Take Responsible for several administration duties including entering customer information into our CRM system, raising of invoices and ordering memorial products with high attention to detail
Ensuring all company procedures regarding H&S, security and the welfare for others are always maintained
Work well under pressure and a strong team player
A flexible and cando attitude
Driving the private ambulance (full clean driving licence required)

You will be notified in writing of the next stage in the recruitment process, and we will also tell you the details of what to expect at the interview.

Requirements: