Service Desk Officer X 2 Posts - South Tyneside, United Kingdom - South Tyneside Council

South Tyneside Council
South Tyneside Council
Verified Company
South Tyneside, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary:


Contract Type:
Fixed Term


Working Pattern:
Full time


Advert Start Date:
24/11/2023


Advert End Date:
08/12/2023 12:00


Salary:

£23,893 - £26,421 pa (Career Grade - Depending on experience)


Hours per week:
37


Job Category:

ICT

Vacancy ID:
255184


Employment Location:
Hawthorne Offices, Jarrow


Post Number:
BR10023


Number of posts:
2


Closing date:
8 Dec


Further Information:

Service Desk Officer x 2 Posts

(Hawthorne Offices, Jarrow)

£23,893 - £26,421 pa (Career Grade - Depending on experience)

Fixed Term Contracts for 2 Years

The Service Delivery Team supports and delivers the
ICT requirements across the Council.

South Tyneside Council is the largest employer in the Borough.

As an employer of choice, we make sure that our employment policies and practices are always up-to date and offer a unique opportunity to work on 1st Line Support and be involved in the implementation of a new ITSM tool.

We offer competitive salaries and a great working environment.


We currently have a unique opportunity for two Service Desk Officers to join our varied Digital and
ICT Services Team.

If you are looking for the first step in your operational support career and think you have the drive, passion, and outcome-focussed approach needed to deliver 1st Line Support while continuing to develop your skills set then we would love to hear from you.


You will be joining our established Service Delivery Team who are responsible for the technical support of all members of staff.

You will be working on a wide range of support activities including:


  • AD account creation;
  • Troubleshooting and resolving faults;
  • Request fulfilment;
  • Smart Phone configuration.
  • As part of your role you will get involved in working collaboratively and flexibly with colleagues across the D&
    ICT service, other services in the Council and with suppliers as well as with the delivery of projects to improve Council services.


These roles will give you the opportunity to proactively develop your skills by allowing you to be supported to learn and use new tools and frameworks.

You will also have opportunities for further personal development and be able to take on additional responsibilities within projects and events.


You will have:

  • A strong customer service background;
  • An interest in a career in IT Service Delivery;
  • Strong diagnostic and problemsolving skills;
  • Excellent verbal and written communication skills;
  • The ability to learn quickly from setbacks and problems and use the learning to deliver new and better outcomes.

Closing date:
Noon, Friday 8 December 2023.
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