Research Operations Lead - London, United Kingdom - Capital One - UK

Capital One - UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

White Collar Factory , United Kingdom, London, London

Research Operations Lead (12 Month Secondment)

About the role
We are looking for a Research Operations Lead (maternity cover) to join our research team.

We are at the heart of driving customer centricity in the business, helping Capital One identify and translate our customer needs into opportunities we can invest in.

We work across the organisation on an extensive range of initiatives, from designing new products and services for our customers to cultural transformation and shaping our long term business strategy.

What You'll Do

Lead and evolve our research processes, operationalising and overseeing strategic initiatives
Guide us towards an efficient running of our practice, looking after the prioritisation of our resources, both in time and budget
Help us ensure our customers and respondents best interests by identifying and managing any risks posed by our practices
Communication and knowledge management. Maintain team resources, including research templates, job aids,Jira board, process documentation etc.
Manage research standards and regulations around the practice of data use and management relating to General Data Protection Regulation. Ensure that our research is legal, ethical, and in full compliance with data handling policies and practices.
Manage relationships with third parties including research providers and software tools, and overseeing the budget
Tool management. Research, recommend and manage research tools that are best suited to support our practices and team needs
Collaborating with various teams including, legal, researchers, designers and product managers to establish best practices for research and support bestinclass work.

What We're Looking For

This role is ideally suited for either an experienced Research Operations specialist or a seasoned operations / program management professional passionate about research and eager to move into the space
A strong interest and understanding of research and the value it brings to building customer understanding and empathy in an organisation
Someone who is meticulously organised and energised by detail, and knows when to get stuck in and when to coach others
Comfort taking on new, ambiguous, or changing requirements and turning them into a process that others can buy into
Know how to strike the balance on the right amount of process and know where and how to introduce change to make teams confident and comfortable with it.
Experience in managing risks within a programme (e.g. risks associated with carrying out research, and monitor the control mechanisms in place to mitigate the risks)
Are fluent in project management tools such as JIRA and Asana.

Where And How You'll Work
This is a permanent position and based in our London offices.

Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration.

Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you're doing and your preferences.

Many of our associates have flexible working patterns, so we're open to discuss flexible working arrangements with you.

What's In It For You
Bring us all this - and you'll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What You Should Know About How We Recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do.

We want to work with top talent:
whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.

We have a whole host of internal networks and support groups you could b