Repairs Planner Scheduler - London, United Kingdom - The Hyde Group
Description
London Bridge
Up to £26,000
6 Month Contract
Hyde is looking to recruit a Repairs Planner Scheduler. Internally you will be known as a Trade Scheduler.
Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas.
Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As a Repairs Planner Scheduler at Hyde, you will be responsible for scheduling the workload of Hyde Property Maintenance Trade Operatives.
Responsibilities
- Effective and proactive scheduling, tracking and management of operatives' diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.
- Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
- Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.
- Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.
- Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
- Work collaboratively with all departments, to ensure performance targets are achieved.
- Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.
Skills and experience required
- Previous scheduling/planning experience
- Excellent organisation and time management skills
- Good communication skills
- Ability to prioritise well
- Able to work well under pressure
- Proactive and positive approach towards work
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An awardwinning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative.
Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
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