Customer Service Administrator - Wokingham, United Kingdom - Journey recruitment

Journey recruitment

Verified Company

Wokingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an outstanding administrator with a passion to deliver amazing customer service? Do you want to work for a market leading brand with great facilities and career progression based in Wokingham?

The role is Monday to Friday and the working hours are flexible, you can do one one of the following shifts: 8- 4pm, - 5pm or 10 -6pm.

You will be supporting their friendly after sales team with a wide range of duties. You will be meticulous with your management of the repairs process, ensuring work is completed in a timely manner.

Role responsibilities for the Administrator are:

Supporting the After Sales department by logging/inputting accurate repair information onto the system.
Ensuring all administration is performed in a meticulous and timely manner customer's demands are both met and exceeded whilst maintaining brand integrity.
Using the company system to order parts for repairs and ensure they are picked, allocated and matched correctly to correct case.
Receiving back from the technicians completed work and quality controlling the repair to the satisfaction of all, preparing for their timely dispatch to the customer.
Creating and receipting purchase orders for spare parts from our group warehouses
Helping to dispatch products from the building when required.

Company Benefits: