Marketing Operations Assistant - Newcastle upon Tyne, United Kingdom - Newcastle University

Newcastle University

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£23,149 with progression to £24,715 per annum

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 18 August 2023

The Role

We're looking to recruit a Marketing Operations Assistant with a proven track record in providing customer-focused marketing and administrative project support.

Based in the Central Marketing Team, within the University's External Relations Directorate, this role is full time, 37 hours per week, and gives you the opportunity to combine events and web content projects with wider marketing and office support.

Interviews will take place on 6 September 2023.

Key Accountabilities

To assist in the administration and implementation of effective office procedures and systems, monitoring progress and communication of outcomes, and sharing information to the wider Marketing team as requested.

This includes maintaining and developing appropriate mailbases, databases, shared drives, and public folder facilities to maximise efficiency of information handling and promoting best practice
To provide administrative support to specific marketing projects, e.g. supporting Web, Planning, Events, Media and Production Teams within Marketing, monitoring and completing assigned project tasks
To provide administrative support for the development and delivery of on campus and virtual events inclusive of student recruitment and other marketing-organised events to include: event logistics, responding to event queries, registration monitoring and recording, competitor analysis, updating web content on event pages, processing and paying student helpers and staffing information desks
To process studentship and scholarship adverts and promote them via the designated website within established service standards
To update course, module, accreditation and tuition fee changes on external Marketing websites within established service standards
To provide financial administrative support as required, including (but not limited to) coding purchasing card transactions, completing the P2P process on behalf of colleagues in the service, running reports and keeping accurate and up to date records of all financial procedures and expenditure in line with University protocol

To assist in the health and safety management of the Marketing unit, contributing to the maintenance of a safe working environment for colleagues and visitors.

Other administrative/office support duties

The Person

Knowledge, Skills and Experience
Working knowledge and/or ability to train and learn relevant new systems, equipment, processes, and procedures including standard software packages
Good numeracy skills
Good IT skills
Good attention to detail
Good written and/or oral communication skills
Excellent attention to detail, accuracy, and proof-reading skills
Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required
procedures
Familiarity with using initiative and judgement to resolve problems independently
Experience of prioritising workload and handling conflicting priorities
Experience of working in a diverse team
Desirable
Previous experience of working in the Higher Education sector in Marketing
Experience of supporting complex, large scale events
Experience of using content management systems to update/edit online information

Attributes and Behaviour
Planning and Organising
Works in a planned and structured way
Uses own and others' time effectively
Sets own priorities in conjunction with team and area objectives
Plans workload and tasks in a systematic way
Ensures that all activities are completed on time
Uses systems and tools to ensure records and audit trails are clear and up to date
Keeps work systems up to date, neat and tidy
Ensures that others know how process and systems work
Communicating
Is factually correct and gives consistent verbal and nonverbal messages
Clear and concise; gets the message across to others
Tailors content of communication to the audience, changing style tone and format appropriately
Uses face to face communication regularly; team meetings, one to ones, informal discussions/chats, briefing sessions
Teamworking
Respects the expertise and contribution of others even if own opinion is different
Shares relevant and useful information with others
Keeps other team members up to date with progress
Gets involved with team tasks
Willing to help others and share workloads
Supportive of team decisions
Asks others' opinion
Finding Solutions
Uses initiative to sort things out, is enterprising in effective use of material, financial and human resources
Looks at ways of overcoming obstacles rather than coming to a standstill
Confidently deals with a broad range of information
Keeps an open mind to alternative ways of doing things
Proactively anticipate