L&d Specialist - Nottingham, United Kingdom - Ideagen

Ideagen
Ideagen
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Ideagen - we are the Software solutions that support the safe hands that protect your organisation


We are the name trusted by organisations globally to deliver world-class, innovative software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.


Our mission is to provide a world class experience for our Customers through the delivery of a consistently outstanding service by a knowledgeable and passionate Customer Support team across multiple products and geographical locations.


As Learning & Development Specialist you will engage with stakeholders to create and deliver a training roadmap from on-boarding to customer resolution using a variety of materials and delivery methods, including face to face and remote delivery, instructional videos and e-learning training courses.


Key Responsibilities:


  • Collaborate with our L&D department to deliver the Customer Support learning and development roadmap Deliver product specific and customer focussed training
  • Working with Content Creation Specialists to develop and deliver training in creative, engaging and informative ways
  • Update and maintain a training matrix
  • Balance delivery of technical product knowledge and soft skills
  • Regularly review customer contacts and identify training requirments and knowledge gaps
  • Review knowledge management tool output to ensure content supports knowledge retention and outstanding service provision

Knowledge & Experiences:


  • Experience working in a customer support or customer delivery role
  • Excellent written and communication skills
  • The ability to relay complex information clearly and concisely in layman's terms
  • Experience in developing and successfully delivering training through a variety of channels
  • Strong organisational skills and the ability to manage your time effectively
  • The ability and flexibility to adapt your approach based on evolving business needs
  • Motivation to meet team goals and objectives and a positive mental attitude

Values & Behaviours:

-
Ambitious
  • Drive, Planning & Execution

-
Adventurous
  • Flexibility, Resilience & Savvy thinking

-
Community
  • Collaboration & Communication
LI-NOTTINGHAM


What's in it for you?


While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work.

We offer benefits such as 34 days' holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance, Free 200degree coffee shop and many more

***
Who are Ideagen?


If you have ever flown in a plane, been in hospital, or even given blood, there is a good chance we've helped keep you safe.

For nearly a quarter of a century, we have been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University.

We are not a large faceless corporation, but we are not a fly-by-night dot com company either.

With more than 1150 employees in multiple locations across the UK, USA, Dubai, Malaysia, and Bulgaria - not including our global Partner Network - we're one of the most exciting and fastest growing software companies in the world.

More jobs from Ideagen
See all jobs of Ideagen