Administration Assistant - Cardiff, United Kingdom - Williams Lea

Williams Lea

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administration Assistant

Salary:
£20,893 per annum, plus company benefits

Location:
Cardiff, CF10 5BT

Contract:
Full Time, Fixed Term contract initially for 4 months

Shifts: 35 hours per week, Monday - Friday, 8am until 4pm with 1 hour break

Work model:
Fully onsite

Williams Lea seeks an Administration Assistant to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Admin Assistant will join the multi-skilled administration team delivering excellent customer service to the client, through the handling of incoming customer correspondence, including all aspects of batch preparation and scanning (including indexing and filing), and handling outgoing customer correspondence produced by the offshore team.

Key responsibilities

To develop a strong working knowledge of all appropriate client processes pertaining to the identification of incoming correspondence, preparing correspondence for scanning, indexing correspondence accurately, archiving documents accurately and handling the return of client documentation and the issuing of correspondence produced offshore
To be able to achieve the delivery of the agreed service levels relating to the processes identified above
To have the ability to plan and prioritise your daily workload
To have an understanding and where possible be able to use the basic IT tools
Working with the team to ensure that excellent customer service is being provided to our client, adopting the policy of getting it right first time and every time
To help in identifying areas for continuous improvement in quality and process to ensure the service matches the clients end user requirements
To ensure any process issues are escalated to the Account Manager promptly in order to support a quick resolution
To assist any team members with any reasonable request

Personal attributes

Minimum 1 year administrative support experience preferably in a legal, banking or large corporate environment
Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Familiar with other software programs for providing administrative support
Strong attention to detail; able to work on multiple projects simultaneously
Must have good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to maintain professional composure when working with immediate deadlines
Ability to work both independently and collaboratively as part of a team
Ability to work in a fast paced environment
Ability to communicate professionally both verbally and in writing
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Must be selfmotivated with a positive attitude
Proven customer service skills are required in order to create, maintain and enhance customer relationships

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives.

As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays
Salary sacrifice schemes, retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycletowork scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

Job Types:
Full-time, Fixed term contract

Contract length: 4 months

Pay:
£20,893.00 per year

Benefits: