Senior Options Advisor - Morden, United Kingdom - LA Recruiters
Description
Our local authority client has a 6-month contract vacancy (with the possibility of extension) for the role of a SENIOR OPTIONS ADVISOR, details as followsJob Purpose
To provide a proactive, high quality customer focused range of services to customers who approach the Housing Needs and Enabling Service for assistance.
Working closely with the Housing Advice and Options Manager to provide a range of services, which respondto both current and future housing needs within the organisation and where the prevention of homelessness is of paramount importance.
Responsibilities
- To effectively manage resources in the options and advice team in order to respond to all potential and existing demands for accommodation or advice
- To take an innovative and quality driven approach to service development and to ensure that services are responsive to customer's needs, to achieve efficiency and effectiveness in operation, to work the principles of best value.
- To provide a service which meets the needs of all tenures and all customers requiring a housing needs service
- To provide an efficient and effective service to homeless households approaching the council and carry out the council's statutory functions in line with all the relevant legislation
- To achieve such targets and objectives that may be set for the service by the Housing Needs and Enabling Manager, or the Government and to monitor and assess service provision
- To implement a comprehensive strategy to prevent or delay homelessness
- To establish positive working relationships with other departments, external agencies and voluntary groups involved in the provision of services to customers in housing need
Essential Requirements
- Two years experience in housing needs or related disciplines
- To have an in depth knowledge of housing legislation, regulations, case law and codes of practice as applied to local authority housing and private sector housing
- To have a knowledge of the needs of our customers, for example the homeless, older people, mental health and learning disabilities, families with children, young people and victims of domestic violence and harassment.
- Ability to lead, manage, develop and motivate a team of staff and to be selfmotivated to achieve objectives and performance targets under the pressure of deadlines
- Ability to plan and organise own work and work of staff, including setting objectives and performance standards and targets
- Ability to translate, verbally and in writing, complex housing legislation, regulations, case law to customers and staff
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