Customer Services Apprentice - Redditch, United Kingdom - Heart of Worcestershire College

Heart of Worcestershire College
Heart of Worcestershire College
Verified Company
Redditch, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

A training role designed to allow the post-holder to undertake a modern apprenticeship in Level 2 Customer Services, to support students with their learning and to help them succeed in their qualification aims.


The purpose of the role is to complete a course of study and obtain work related qualifications through work experience, studying, training and development.

The role should be carried out effectively within a set time frame.


KEY ROLES AND ACCOUNTABILITIES

Learning Centres

  • To assist with all aspects of library and Learning Centre utilisation and promotion of Learning Centre facilities.
  • To provide support to the facilitation of online sessions within the Learning Centre areas, including the completion of attendance registers.
  • Perform routine duties such as retrieval and reshelving and stocktaking of resources.
  • To observe and supervise standards of student behaviour within the Learning Centres in line with the college Student Standards Policy.
  • To confidently work with young people and adults and deliver a high level of customer service to support learners in their use of resources and IT.
  • To maintain high standards of housekeeping ensuring the Learning Centres are safe and tidy.
  • To maintain filing systems both manual and electronic, carrying out document disposal procedures as required. To undertake electronic data cleansing tasks.

Reception

  • To receive visitors to the College, record their details in the visitor's book and dispense visitor's passes. Booking of visitors reserved car parking space if requested.
  • To give directions to visitors e.g. to Advice Centre and course information etc.
  • To answer incoming and outgoing calls on College switchboard, giving assistance to staff experiencing difficulties.
  • To liaise with the Customer Services team in supporting learners and providing a service to visitors.
  • To monitor and maintain course leaflets, prospectuses and other leaflets displayed in the College Reception.
  • To sign for incoming mail.
  • To gain general knowledge and understanding of the student support services of the College
  • To record and respond to all learner enquiries, providing both information and signposting to relevant services such as Student Finance, Admissions, Enrolment, Welfare and Careers.
  • To provide administrative support for the Customer Services Team core functions
  • Student Finance, Admissions and Enrolments

GENERAL ACCOUNTABILITIES

  • To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults
  • To participate in the College's Performance Management Scheme and attend such training events as are necessary to enable him/her to carry out the duties of the job description.
  • To continually improve teaching, learning and assessment through proactive CPD and sharing best practice.
  • To actively participate in the College's Quality System, including quality improvement strategies and initiatives.
  • To undertake such other duties as may be assigned commensurate with the grade and purpose of the post.
  • To take reasonable care for the health and safety of him/her and for others affected by his/her work.
  • To actively support College Safeguarding, Equality and Diversity policies.
  • To operate/conduct all HR tasks and functions within the principles of GDPR.


This Job Description is current at the date shown below, and is a guide to the work you will be required to undertake.

In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.

October 2023


CONDITIONS OF SERVICE

All successful applicants will undergo the following checks:

  • Enhanced DBS
  • 2 x References, one of which must be your current or most recent employer
  • Qualification validation check

SALARY
The salary range for this post is starting at £10,693 to per annum.


HOURS OF WORK
The hours of work will be based on 37 hours per week, 52 weeks per annum.


ANNUAL LEAVE


The post carries 25 annual leave days, plus eight public bank holidays plus a further five concessionary days as 'leave to be taken at the Principal's discretion'.

After 2 years continuous service, your annual leave entitlement will increase to 30 days per annum.


Please note that only in exceptional circumstances, with your Directors permission, will staff be able to take more than 3 consecutive weeks of leave in any leave year.


PENSION SCHEME
The College operates an occupational pension scheme, namely the 'Local Government Pension Scheme'.


PROBATIONARY PERIOD
All newly appointed staff have to serve a 6-month probationary period.

During the probationary period you will have to complete the Corporate staff induction, a Teaching and Learning Induction session if you deliver learning and additional mandatory courses on:
Equality & Diversity session, Keeping Children safe in Education, Safeguarding Training session, Prevent, GDPR, Cyber Security and Health & Safety
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