Customer Relationship Manager - Stroud, United Kingdom - Juice Recruitment Ltd

Juice Recruitment Ltd

Verified Company

Stroud, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice Recruitment are thrilled to be supporting a leading green energy company in their search for a B2B Customer Relationship Manager.

If you are someone that is passionate about providing excellent customer service for important business customers andlooking to broaden your skills and management knowledge further, then this is the perfect role for you.

The job responsibilities include:

Being the point of contact for key customers, proactively managing and monitoring cases to minimize any resolution delays
Working alongside IT and MI teams to improve reporting and root cause analysis of issues affecting key accounts
Managing Dashboard in the internal systems and any trackers outside of system, maximizing resolution in a timely manner and keeping customers informed
Supporting Major Business Service Manager in maintaining strong relationships with key existing customers, including preparing service updates for facetoface meetings, KPI tracking, complaint handling and service management.
Attending customer meetings where necessary
Working in collaboration with B2B Sales and in line with agreed account plans
Monitoring accounts at granular level to ensure performance levels
Identifying issues with processes for customers and putting plans in place to resolve

In order to join this professional and enthusiastic team you will have:

Working knowledge of SAP & Salesforce
Good computer literacy including Microsoft Office Packages
Experience of working within the B2B energy industry (desirable)
Experience of Customer Relationship Management Systems
Experience of client/3rd party management (desirable)
Experience delivering customer focused solutions to a demanding customer base.
Proven track record of driving successful performance.
TPI Knowledge (desirable, not essential)

Our client is looking for someone with strong communication skills with an ability to communicate with stakeholders, to be able to effectively manage relationships with business customers and have the ability to think strategically and contribute to theoverall B2B strategy.

Working hours:
Hybrid 2-3 days in the office per week, Monday-Thursday , Friday

Salary:
Dependent on experience