Internal Sales Advisor - Carlisle, United Kingdom - ERA Home Security Ltd t/a Zoo Hardware

Description

Zoo Hardware is part of the Tyman Group, a leading international supplier of engineered fenestration components and access solutions. At Zoo, we design and supply top quality door hardware, including door handles, knobs, locks, hinges and more.

Due to a recent internal promotion, we are currently recruiting for an Internal Sales Advisor to join our Internal Sales team at Zoo Hardware, Carlisle.

Reporting into the Internal Sales Supervisor, key responsibilities within the role include:


What you'll be doing:

• Professionally answer all calls promptly to company standard and respond as appropriate to the nature of the call
• Continually build strong and credible relationships with the External Sales team, internal colleagues and customers; acting with the highest integrity and professionalism
• Provide a quality service in the administration of internal and external customers
• Accurately take and process verbal orders, maximising sales opportunities via upselling or cross selling where appropriate
• Refer appropriate queries to Area Sales Managers (ASMs) with reference to specials orders and liaise closely with ASMs regarding customer needs and expectations
• Refer appropriate queries to Sales Leadership regarding export and intercompany orders and liaise closely with customers to meet their expectations
• Accurately process orders using IT systems, and issue delivery orders, whilst ensuring internal IT systems are continuously kept up to date
• Liaise closely and work in partnership with Zoo's Warehouse Manager and Supervisors and other departments, to track, make additions and amendments to orders and ensure orders progress where necessary
• Act as a contact for the client to handle all queries and/or amendments
• Deal with miscellaneous, technical or delivery issues on orders within your area of responsibility
• Build and maintain own product awareness and work with IS Supervisor to identify areas of product training necessary
• Process all customer queries, issues, and concerns to ensure all issues are resolved to a satisfactory outcome
• Proactively contact customers both existing and new to obtain orders and/or to advise of promotions or products of specific interest
• Carry out all administration duties related to the role including filing of orders, photocoping and ICT, any other duties as reasonably requested by your Line Manager from time to time which fall within the post holders capabilities and skill set
• Develop and maintain strong working relationships with colleagues, visitors, customers and managers
• Work in accordance with our company values of 'Do the Right Thing', 'Never Stop Growing' and 'Make it Happen' in regard to both external customers and internal colleagues
• Work in accordance with our Health and Safety policy, ensuring a Safety First attitude at all times

This is not an exhaustive list of duties and please refer to the job description for further information.


What we're looking for:

• Strong communication skills
• Previous experience within a Sales role
• Team player, understanding wider priorities and challenges across the business
• High level customer service skills projecting a positive, friendly and professional attitude at all times
• An understanding of our products, although training will be provided
• Attention to detail, organised and able to manage own workload
• Proactive approach
• Competent use of Microsoft packages
• Word, Excel and Outlook
• Competent use of internal IT packages
• Orderwise, Phocas

Job Types:
Full-time, Permanent


Salary:
£20,500.00-£22,000.00 per year


Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• Onsite parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• CARLISLE: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 11/01/2023