Operations Coordinator - Waterlooville, United Kingdom - Tekta UK Ltd

Description

Job Purpose:

An office-based role, this is the chance to make a difference and become a key player in the growing TektaTeam

Supports our customers, internal team and engineers to complete all repairs, maintenance and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.

You'll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.


Key responsibilities:

• Make customers happy
• Support customers by meeting tight SLA's on repairs and warranty jobs
• Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions
• Purchasing parts required for repair works and organising transport.
• Work with the rest of the team to plan the maintenance schedule, complete certificates and follow up with clients.
• Complete Risk Assessments and Method Statements (RAMS) for jobs and ensure all other necessary paperwork is in place.
• Approve job cards and complete invoicing.
• Handover to sales for pricing of extra works.
• Maintain the customer job and asset register to ensure accuracy.
• Monitor completion of warranty jobs.
• Take part in continuous improvement projects.
• Help with covering other roles and handover jobs including quoting of parts when necessary

Our Requirements:

• Live our Core Values
• Excellent organisational skills and ability to work effectively on own whilst also being a team player
• Strong English & Maths skills
• Strong Geography skills in order to schedule engineers efficiently
• Skilled in IT systems
• Be able to work under pressure and manage multiple tasks
• Excellent interpersonal and written communication skills, with strong attention to detail
• Ability to grasp technical information, working with engineers, customers, suppliers & colleagues
• Flexible, open to change

Other Details:

• Salary range £26K £30K P/a dependant on preferred working hours (minimum 37.5hrs/week) & experience
• This role is an excellent position to learn our products, processes & industry giving scope for progression to other roles such as sales or project management

Salary:
£26,000.00-£30,000.00 per year


Benefits:

• Additional leave
• Company events
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Customer service: 3 years (preferred)

Work Location:
In person