Gl Specialist I - Manchester, United Kingdom - Uber

Uber

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

Uber's driver-partners are our most important customers, and we're building a best-in-class support experience for them at our Greenlight locations.

Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We're looking to grow our team of support rock stars at our Greenlight location in Manchester.

Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality.

In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business.

This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What you'll do

Deliver 5star, inperson support to our driverpartners
Walk driverpartners through the onboarding process and all of the tools they need to be successful on the Uber platform
Deliver info sessions to groups of new drivers to set them ready to drive and to properly use the app
Help existing driverpartners troubleshoot any issues they experience (i.e. a delayed payment)
Help brand the Uber name and get driverpartners excited to be on the road
Stay on top of new Uber policies, procedures, and programs that affect driverpartners
Contribute with valuable insights from the business to improve the driver experience through the Operations Team

What you'll need