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Receptionist - Bristol, United Kingdom - Team Support Agency

Team Support Agency

Verified Company

Bristol, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Temp cover

ADDRESS:
EY LLP, The Paragon, Counterslip Bristol BS1 6BX

ROLE:
Experienced Reception/FOH cover

START DATE:
TUESDAY 18th July 2023 & Wednesday 19th July 2023

START TIME:
Shifts 09:00-17:30 with a 1hour unpaid lunch break. Total paid hours 7.5 per day.

DURIATION:
TUESDAY 18th JULY SHIFTS TO COVER STAFF ILLNESS

PAY RATE:
Usual EY Rate please

DRESS CODE:
The location is a corporate office environment
. Smart business wear please. Dark Jacket,White blouse or shirt, black trousers or skirt
(NO JEANS) smart black work shoes,
(NO TRAINERS)

Job Title:
Receptionist - Regional Reports to:

Workplace Coordinator Direct Reports:

None Location:
Regional Offices

MAIN PURPOSE:

The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and a EY employees in line with agreed service level agreements and procedures.

We aim to make the client's first impression a positive and lasting one.

- To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk - To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.

- To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.

- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.

- To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.

- To ensure the local WPC and/or Regional Workplace Manager is made aware of any maintenance issues requiring attention in the reception area and Client Suite MAIN JOB RESPONSIBILITIES - To maintain an organised and tidy work area - this is to include the front desk, seating area, meeting rooms and the client suite kitchen.

- To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded - To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.

- To ensure that waiting visitors are kept informed of any delays and to ensure client comfort - To replenish meeting rooms, as required, with pads, pens and pencils - To ensure that all required hospitality is served promptly and to the highest standards.

- To ensure all audio visual equipment is working and provide support when required - To collate all reception and hospitality statistics and forward to the Regional Workplace Manager on a weekly basis - To maintain appropriate stationery stocks in the reception area - To ensure Reception Operating Procedure manual is kept up to date at all times

Salary:
£10.90 per hour

Schedule: