Technical Support Specialist - London, United Kingdom - The Ohub

The Ohub
The Ohub
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further


Company Overview:


Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future.

They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry.


Job Overview:


The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted.

The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.


Here's what you'll be doing:


  • Handling inbound queries from clients
  • Providing exceptional customer service to our clients
  • Demonstrating exceptional attention to detail when communicating with clients
  • Contributing knowledge and understanding of best practices for Customer Support
  • Helping to improve company systems
  • Documenting, tracking, and monitoring tickets/tasks

Here are the skills you'll need:

  • A primary focus on quality
  • Demonstrable experience of delivering with quality within a technical Customer Support Team
  • Excellent interpersonal and communication skills
  • Knowledge of CSS and HTML
  • Strong organizational skills and ability to multitask in a small business environment
  • An aptitude for problemsolving and strong attention to detail
  • The ability to work effectively and efficiently in a remote environment

Here are the benefits of this job:

  • The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
  • The chance to take on a challenging new role and be involved in the development of the company
  • The ability to work remotely
  • A chance to work in a sector that is constantly pushing the boundaries of what is possible

Pay:
£25,000.00-£30,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
One location
More jobs from The Ohub
See all jobs of The Ohub