Customer Experience Officer - Epsom, United Kingdom - Service Care Solutions - Housing
Description
Job title - Customer Experience Officer
Location - Epsom, KT17
Contract -Permanent
Hours - Full time 35 hours per week (Monday - Friday)
Salary - Up to £28,400 (dependant on experience)
Start Date:
ASAP
I am currently recruiting for a Customer Experience Officer on behalf a client based in Epsom. You will need outstanding customer service skills, along with excellent IT capabilities.
You must have a strong commitment to customer service, as you will be focusedon supporting the needs of residents, ensuring that services are delivered on time and in accordance with agreed standards.
Job Role:
- To support the key objectives of the business in relation to achieving excellence, putting the customer first and providing a seamless "one stop shop" response to diverse customer needs.
- To work within a team to deliver all key accountabilities through agreed rota/cover arrangements.
- To adhere to the Associations' equal opportunities, diversity and health and safety policies and ensuring that effectiveness, value for money and efficiency is continually reviewed and achieved at all times.
- To deliver comprehensive advice in connection to all service areas to customers and team members, providing excellent customer service.
- To take responsibility of ensuring enquires are dealt with and resolved within target times and keeping customers informed of progress.
- To where possible, resolve face to face enquiries with customers.
- Within the team to manage the garage lettings and management functions and other allocated projects
- Call centre experience (inbound or outbound)
- Complaints handling
- Experience in social housing or local authority setting
- Good communication skills
- Accuracy and attention to details
- Practical knowledge MS Office packages, mainly Outlook
- Ability to learn new software quickly
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to
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