Regional Service Manager - Liverpool, United Kingdom - Sodexo

Sodexo

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction

Sodexo have a fantastic opportunity for a Regional Service Manager to join our team, this opportunity is a home based role covering a patch in and around Liverpool.

Reporting to our Regional Business Manager, the Regional Service Manager will be responsible for day to day management across all sites within the Liverpool region, ensuring all sites are delivering against the contractual agreement.

Managing and Training an assigned group of direct reports will also be required.

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector.

We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs.

Our goal is to improve service outcomes and reduce overall costs to the taxpayer. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities
Full accountability of all designated sites including operational service delivery, financial management, client relationships, compliance and people management
Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon Centres of Excellence where appropriate
Effectively contribute to the business development pipeline through evaluation, review and recommendations for additional scope of work and services to the client
Build a full understanding of contract scope and form (e.g. payment mechanisms, procedures and variation control) and their importance when managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
Ensure the contract is being delivered in a profitable way and manage costs for the client and Sodexo
Understand Sodexo contract compliance policies and procedures
Develop strong working relationships with on-site customer(s)/client(s) and Agents and operate proactively in line with the Clients for Life Philosophy to enhance client retention and customer satisfaction, gain referrals for new business and attract new clients and customers
Utilise the Web of Influence to develop relationships with multiple tiers within the client organisation
Carry out regular contract performance review meetings with the client

Please see attached job description for further information regarding the role requirements

Previous experience of operational management in a similar environment
People management experience
Ability to interpret and utilise financial and commercial information
Able to demonstrate working knowledge of word, Excel and Outlook
Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
Manage multiple workloads and shifting priorities
Self-motivated and able to work on own initiative within a team environment

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.

As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Package Description

Up to £27,600 plus benefits

Home based - Liverpool area

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer:
Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
Full training and full protective uniform supplied
Health and wellbeing incentives
Training and development opportunities
Reward and Recognition schemes
Flexible working considered
Volunteering days
Cycle to work scheme
Life Assurance