Credit Control Team Lead - Manchester, United Kingdom - urbanbubble

urbanbubble
urbanbubble
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Are you someone who is super organised, has experience of leading a team and likes working in a fast paced environment? This might just be the role for you

Our
Credit Control Team Leader will provide crucial support to the Finance Team by being responsible for a team of Credit Controllers, reporting debt levels and charges for a portfolio of sites under our management - as well as reviewing accounts and keeping the system up to date


What do we offer?

  • We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
  • We also offer enhanced annual leave including your birthday day off and a day off when you buy your house we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

  • Deliver a first class service to the Property Management team, Finance team and our customers/tenants being the main point of escalation for our team of Credit Controllers
  • Organise the credit controller team to ensure they are in place to deliver a high standard of performance and that resources are efficiently utilised.
  • Monitor and review aged debt for each business unit with a view to maximising cash collections whilst driving down aged debt.
  • To be responsible for the billing and collection of rent and service charges (Including Ground Rent & Insurance) to leaseholders and tenants in accordance with the lease provisions for each property and within ARMA-Q or RICS guidelines.
  • Managing, motivating and development of a team of 5 FTE.
  • Developing and enhancing existing processes, controls and system use.
  • Provide clear information to finance and wider business management teams to highlight issues and to flag trends and performance particular focus on KPI reporting.
  • Monitor and drive timely dispute resolution to maximise cash flow and minimise customer queries.
  • To ensure a firstclass service to the property team, Finance team and our tenants being the escalation point of contact for all AR queries.
  • Setting and facilitating the achievement of department targets and objectives.
  • Developing, implementing, and improving, policies and department controls to increase accuracy and efficiency.
  • Support the Transactional Finance Manager and Finance Director with adhoc tasks as and when they arise

What we are looking for?

  • Excellent customer service skills
  • Experience of working as a team leader of a finance team
  • Experience in a fast paced and dynamic environment
  • Excellent communication skills and attention to detail with the ability to communicate financial information in a simple, understandable format (written and verbally)
  • Ability to work within a broad finance team and consider cross team impacts of new processes
  • Knowledge of general accounting software
  • Ability to demonstrate a high level of attention to detail, excellent organisation skills and ability to prioritise workload
  • Positive attitude to Change and embraces new ideas and ways of working

Desirable

  • AAT (or willingness to work towards)

We're not your usual property company. We're the North West's leading property managing agent. At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?


urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and who truly engage with the customer.


We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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