Business Support Officer - Kirkwall, United Kingdom - THAW Orkney

Description

Objectives of Post:

To manage efficient administration of THAW Orkney through a wide variety of tasks and ensure best practices are followed.


You are:

• An empathetic and personable individual who can ensure staff adhere to deadlines & accepted processes
• An experienced administrator, competent with Office 365, other internal software and ideally Sage
• Experienced in financial, facility, information technology and other administrative management.
• Able to prioritise tasks and codevelop effective administrative systems for use by the team.
• Extremely well organized, with an eye for detail and the ability to develop and manage a wide variety of numerical and written information.

Responsibilities:

• Oversee all administrative processes including supporting Energy Support Officers (ESOs) and Energy Support Advisors (ESAs) with case onboarding, basic signposting and process auditing.
• Manage the Energy Support Officer (ESO) team and book keeper
• Maintenance of financial books and records, including updating SAGE and other accounting systems, processing invoices and managing payments, under the direction of THAW's treasurer
• Management of office, including coordination of staff office hours, annual leave, payroll managing facilities maintenance and cleaning duties.
• Compliance with relevant legislation, in particular PVG, GDPR, Health and Safety, Fire Safety, First Aid, CoSHH, including managing data and maintaining risk assessments as required.
• To develop and maintain effective systems and procedures to assist clients and enable THAW service and team members to operate smoothly, including administrating registers, records, IT systems, the THAW website and social media.
• To undertake daytoday tasks and activities to ensure coherent and consistent service provision, including processing vouchers and contacting energy suppliers
• To provide secretariat for meetings, where required
• In conjunction with the Innovation and Development Lead and Treasurer to manage administration of funding requirements, including submission of data and reports
• In conjunction with the board and senior management team to ensure THAW is meeting contract requirements and targets set
• In conjunction with the Board, ESA Team Lead and Innovation and Development Lead to prepare verbal and written reports for the Trustee Board/Partners as required
• In conjunction with the Treasurer and senior team to ensure THAW is operating within the budgets set by the Trustee Board, raising any variances as soon as identified

Benefits

Our team are all committed to making a difference in our community by helping people with their pennies and property.

We are a friendly bunch and often on the lookout for people who share our values.

Joining the team comes with several benefits:

• We pay the Real Living Wage, with salaries indexed to the UK Minimum Income Standard
• We seek continuous improvement to keep up with Fair Work First guidance
• We run a hybrid, flexible workplace
• We train our staff in Energy Awareness and support further professional development
• Most importantly, you'll be making a big difference to households in your community

Job Types:
Full-time, Part-time, Fixed term contract

Contract length: 12 months


Pay:
£23,400.00-£25,739.00 per year

Expected hours: 35 per week


Benefits:

• Company pension

Schedule:

• Flexitime
• Monday to Friday

Work Location:
Hybrid remote in Kirkwall

Application deadline: 17/05/2024