Machine Health Checker/service Controller - Peterborough, United Kingdom - Watling JCB

Watling JCB

Verified Company

Peterborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Location Peterborough
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Salary Competitive
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Contract Permanent
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Department Watling JCB
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Division Service

Job and Person Specification

Post:

Machine Health Check/Service Controller

Location:

Wymondham Depot

Responsible to:

Reporting to Service Supervisor

Main Purpose of the Role:

Liaising with customers to agree additional work identified through vehicle/machine health checks. Arranging parts and to book work.

Producing accurate estimates to send to the customer, following up with customers to agree work, recording outcomes to determine success of vehicle/machine heath checks.

Help with office admin which includes invoicing and inputting information and to book services.

Duties:

Build strong and positive relationships with customers
Feedback any important customer information to the Company
To monitor the backend systems and compile estimates for required further work
Contact customer and sell identified work and other products and services we offer
To liaise with the Parts department and hand over parts sales leads identified
To liaise with Service Supervisors/Controllers keeping them informed of any critical machine health concern
Inputting information to create worksheets
Helping to invoice to customers and to follow up order numbers
Occasional overtime on Saturday mornings, when required
Any other duties as deemed necessary to fulfil the role

Criteria:

Proven track record of Parts/ Service sales role within the Construction or similar industry
Computer literate
Experience with Workshop Management Systems
Clean driving licence and good driving record
Proof of right to work in the UK

Benefits:

Autoenrolment pension scheme
22 days paid holiday + bank holidays + 1 day for every 5 years completed service
Company sick pay scheme
Company uniform
Free staff parking
Rest area at depot
JCB manufacturer online training programmes for all roles, career paths for progression
Additional training programmes for employee career advancement
JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch
Covid dependant
Life assurance policy (4 x basic salary)
Private medical health (contributory)
Chiropractor private medical treatment scheme/ occupational health
Employee assistance programme
Employee discounts on JCB merchandise
O2 Employee Benefits