Contact Centre Clerk - Llanelli, United Kingdom - Hywel Dda University Health Board

Hywel Dda University Health Board
Hywel Dda University Health Board
Verified Company
Llanelli, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are recruiting for Contact Centre Clerks based in our Health Records Department in Prince Philip Hospital, Llanelli.


This position is advertised as Welsh Essential - Level 3 and the expectation of this for the successful applicant is to be able to converse with patients over the phone that have specifically requested the Welsh language.

For this role, previous experience is not required, as on the job training will be provided.

  • The post holder will handle a variety of calls from patients, relatives and other individuals, dealing with and resolving all queries in an efficient and effective manner.
  • Duties will include operation of a computerised patients administration system, including inputting, retrieval and updating of data.
  • Utilising the available systems to efficiently arrange and agree all outpatient appointments for all Hywel Dda residents across the Health Board.
Please get in touch with us by using the contact details below, to discuss the post in more detail or arrange an informal visit - we would be happy to meet with you


Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties.

Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales.

We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:


Four main hospitals:
Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals:
Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

Interviews will be held on 12/04/23
More jobs from Hywel Dda University Health Board
See all jobs of Hywel Dda University Health Board