Customer Service Advisor - Leighton Buzzard, United Kingdom - Peli Biothermal

Description

SUMMARY

The customer service advisor is considered to be a vital link with our customer base and with other internal departments within the company.

Primary responsibilities are to manage sales order process through to completion. Processing into the company's ERP and CRM system.

You will be responsible for ensuring that strong relationships are built and maintained with our customers by offering a & level of customer service, providing courteous attention to phone calls and prompt call distribution.

The customer service advisor is considered to be a vital link with our customer base and with other internal departments within the company.

Primary responsibilities are to manage sales order process through to completion. Processing into the company's ERP and CRM system.

You will be responsible for ensuring that strong relationships are built and maintained with our customers by offering a 'world class' level of customer service, providing courteous attention to phone calls and prompt call distribution.

PRIMARY DUTIES AND RESPONSIBILITIES

• Sales Order entry and processing in company's ERP system
• Coordination with internal and external sales team and other operational departments to ensure customer expectations are set and achieved.
• To respond promptly and positively to all incoming calls to the customer service department and to manage all necessary outbound contact with customers.
• To manage the entire order process, planning and processing customer orders and being responsible for all customer communication in relation to their orders.
• Reconcile delivery and operational paperwork and filing relating to all customer orders processed.
• Management of all customer concerns and complaints, including but not limited to recording, investigating and responding to all issues raised by the customer and making decisions in relation to corrective and preventative actions.
• Site coordination and communication of all customer orders managed and dispatched from remote sites.
• Ensuring all customer information is recorded correctly and customer expectations are set and maintained
• Assists in providing all necessary info for ISO auditors
• Actively supports Peli BioThermal's Quality Objectives and contributes to Quality Management System activities as assigned.
• Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
• Performs additional duties as assigned.

Job Requirements

• Excellent customer service skills
• Ideally 2+ year's in a customer service role. A Diploma in Business Studies would be beneficial
• Experience in a manufacturing or packaging environment advantageous as would experience in sales support.
• Must be proficient with Microsoft office
• Knowledge and experience of SAP is preferred but not essential. Knowledge and experience of using electronic order processing and billing software is required.
• Excellent analytical, organizational and negotiation skills. Must be able to operate in a fastpaced organization and handle multiple projects simultaneously within set timeframes.
• Must have excellent verbal and written communication, with great attention to detail.
• Must be able to interact effectively and diplomatically with all company personnel under minimum supervision and be responsive to the requirements of department members and other departments with whom interaction is necessary.
• Must be helpful and polite and with a strong team work ethic
• Customer focused, with a proactive approach towards meeting customer expectations.
• Excellent analytical, organizational and negotiation skills. Must be able to operate in a fastpaced organization and handle multiple projects simultaneously within set timeframes.
• Must have excellent verbal and written communication, with great attention to detail.
• Must be able to interact effectively and diplomatically with all company personnel under minimum supervision and be responsive to the requirements of department members and other departments with whom interaction is necessary.
• Must be helpful and polite and with a strong team work ethic
• Customer focused, with a proactive approach towards meeting customer expectations.

ADDITIONAL INFORMATION:

• Actively supports and complies with Peli's objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Must have the ability to complete assignments within the timeframe specified by the Manager.
• Must be flexible regarding working hours.
• Must be able to operate in a fastpaced environment and handle multiple projects simultaneously.

Job Types:
Full-time, Permanent


Salary:
£23,800.00-£32,000.00 per year


Benefits:

• Free parking
• Life insurance
• Referral programme

Schedule:

• 8 hour shif