Customer Service Advisor - Exeter, United Kingdom - Kream Motor Recruitment Ltd

Kream Motor Recruitment Ltd

Verified Company

Exeter, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are representing a high quality main dealer in Exeter who are now recruiting for a CUSTOMER SERVICE ADVISOR

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver excellent customer service? If so, we are looking for individuals like you

Service Advisor Responsibilities:

Welcoming customers in a friendly and courteous manner
Booking vehicles into the technical workshop
Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in the workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
Adopting a sales approach regarding the sale of repairs required and relevant approved products
Maintaining good housekeeping standards and orderly administration of your work.

The ideal Service Advisor:

We are looking for an individual who is highly organised and efficient whilst having the ability to build rapport with our valued customers and develop strong and open working relationships with a wider team.
A great deal of flexibility and understanding of the customer's individual requirements, maintaining a 'can do' attitude at all times and a desire to consistently deliver outstanding customer service are essential skills to possess.
Possess excellent interpersonal skills strong time management and organisation

This role is generously remunerated with a competitive basic and strong on target package

(((( YOU MUST HAVE A FACE TO FACE CUSTOMER ADVISOR BACKGROUND )))

kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies.

Salary:
£27,000.00-£33,000.00 per year

Work Location:
One location