Operations Support Coordinator - London, United Kingdom - NVOY Technologies

NVOY Technologies
NVOY Technologies
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Overview
NVOY Technologies is an IT Managed Service Provider (MSP) delivering scalable IT solutions and support to fast growing companies. Our mission is to deliver the best technology to customers and provide an outstanding customer and employee experience.


We help fast growing companies of around 20-50 employees that are scaling by taking care of the overhead for IT support and operations, whilst enhancing security, infrastructure and processes to allow IT to scale with the growth of the business.

NVOY is head quartered in London with the team currently working remotely or from home.

Flexible and remote working is a key area where we help customer and very much part of our company culture.


Role Overview
We are looking for an enthusiastic and ambitious Operations Support Coordinator to join our growing Managed IT Services business. This is a diverse role and there are opportunities for career progression, training and qualifications.

As a member of our operations team, you will be both internal and customer facing, reporting directly into the Operations Support Manager and working within a fast-paced environment.


Your responsibilities will include:

Accounts Administration

  • Accounts administration to complete activities such as submitting invoices, following up and making payments and reconciling bank transfers.
  • Working with Finance Manager and CFO to support admin on paying employee salaries, reimbursing expenses and sending out payslips.
  • Managing billing cycles for customer support contracts, cloud software licensing and project work.
  • Working with the Finance Manager to submit VAT, Corp Tax and NIC payments.
  • Identifying and implementing process improvements for accounts administration.

Purchasing Administration

  • Purchasing IT hardware, software and services for customer orders, projects, and internal use.
  • Negotiating pricing and setting up accounts with new suppliers.
  • Generating purchase orders, processing orders, scheduling deliveries and providing updates to clients and the internal team on deliveries.
  • Using online distributor and vendor portals to access pricing, log information and place orders.
  • Identifying cost savings and implementing process improvements.

Team and Operations Support

  • Supporting the Sales team by sending customer quotations, proposals and processing orders.
  • Supporting the CxO's in their functions where applicable, such as completing admin tasks, generating reports, scheduling meetings and arranging travel.
  • Supporting the Tech Help Team with customer requirements and enquiries.
  • Involvement with marketing activities such as social media profiles and campaigns.
  • Working with the team to arrange and deliver events both online and in person (when possible).

Experience, Qualifications & Knowledge

  • Minimum 13 years' experience in a similar role, including fulltime work and internship.
  • A degree or recognised certification in a businessrelated field.
  • Experience and strong skills using Microsoft Office 365 (Teams, Excel and Word).
  • Strong skills with cloud finance package like Xero or QuickBooks.
  • Knowledge of business policies and procedures.

Competencies & Characteristics

  • Strong communication and negotiation skills.
  • Problemsolving attitude with an accurate eye for detail.
  • Excellent organisational and timemanagement skills.
  • Analytical thinking and ability to identify process improvements.
  • Strong ability to build and maintain trusted relationships with colleagues and customers.

Location & Travel


Primarily working in the Office however we do allow remote work in different locations if UK business hours are kept.

Travel costs and expenses outside of normal working requirements will be reimbursed.


Salary:
Up to £25,000.00 per year


Benefits:


  • Company pension
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • London, EC2A 4ES: reliably commute or plan to relocate before starting work (preferred)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Office administration: 1 year (required)

Work Location:
Hybrid remote in London, EC2A 4ES

Expected start date: 02/05/2023
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