Medical Receptionist - Washington, United Kingdom - Rickleton Medical Centre

Rickleton Medical Centre

Verified Company

Washington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Part time Medical Receptionist/Administrator
Hours will be 25 hours per week, Monday to Friday 1.00pm - 6.00pm

Job Summary

To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

Receptionists will:

Greet people in a professional and courteous manner
Pass on relevant information and answer queries
Assist people to access the services they need
Undertake a variety of reception duties to assist in the smooth running of the Practice

Duties and Responsibilities in line with Practice policies and procedures:

Answer the telephone as a priority
Book/cancel appointments
Take messages accurately and pass them on in a timely manner
Deal with general enquiries
Register new patients and temporary residents and makeup paper records
Greet and direct patients and visitors
Respond to the needs of GPs and Nurses to enable efficient clinics
Input and extract information from the Practice computer system
Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries
Fully utilise EMIS Web and other IT systems
Communicate effectively with the reception team to ensure policies and procedures are kept up to date
Keep directories and databases up to date to ensure an efficient workflow
Resolve job related issues, including patient documentation, and help resolve minor problems
Dealing with mail internal and external
Attend meetings when required
To always work safely in accordance with legislation and Practice policies and procedures
Flexibility of working hours/able to work at the desired times in line with the needs of the practice
Any other reasonable duties requested by the Practice Manager or GP
This list is not exhaustive

In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information.

Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

PERSON SPECIFICATION

Qualifications
A minimum of five GCSEs or equivalent

Experience
Medical Receptionist 1 year (required)

Knowledge of Emis Web

Knowledge/Skills
Good interpersonal skills with the ability to communicate effectively with a diverse range of people

Excellent written and verbal communication skills

Ability to maintain a high level of confidentiality and discretion at all times

Ability to use own judgment, resourcefulness, and common sense

Able to work with mínimal supervision following set procedures

Computer literacy

Salary depending on experience

Job Type:
Part-time

Part-time hours: 25 per week

Salary:
From £10.00 per hour

Benefits: