Support Secretary - Wolverhampton, United Kingdom - The Royal Wolverhampton NHS Trust

The Royal Wolverhampton NHS Trust

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide high quality audio-typing and word processing facilities with, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner.

To access confidential histology reports and send out to external/internal agencies as appropriate.
To ensure all information and messages received from patients, colleagues and Medical Staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.

To assist with all duties in the absence of the Office Manager, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times.

To provide cross cover for the secretarial team during absences.

Respond positively and promptly to enquiries and problems receivedfrom patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.

Be committed to continual self development and training to meet therequirements and further development of the specialty.
Respond in a professional and sensitive manner when dealing withconfidential issues to patients, relatives, and other agencies.
To accurately create records and update patient related informationonto the computerised Patient Administration System.
Take responsibility for patient notes in the office pertaining to own work.
Assist with the training and induction of any new, or less experienced,secretarial/support staff.