Hotel Receptionist - Swindon, United Kingdom - Blunsdon House Hotel
Description
Full Time Hotel Receptionist
We are a 4* privately owned Hotel on the outskirts of Swindon with 108 bedrooms, 3 Bars, 2 Restaurants, extensive Conference & Banqueting facilities, Leisure Club & Secrets Beauty & Spa.
You must be of smart professional appearance and attitude, be polite, friendly and able to offer excellent customer service at all times.
Duties will include:
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- check guests in/out
- confirm relevant guest information
- verify guest's payment method
- verify credit cards for authorization
- issue room keys and direct guests to their rooms
- compute all guest billings, accurately post charges to guest rooms and house accounts
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems raised by guests
You will need to be flexible to work 5 shifts per week over 7 days, including weekends and hours of work include 7am - 3pm, 10am - 6pm, 3pm - 11pm, 1- 8pm.
The successful applicant for this role will deliver excellent customer service, have a positive 'can do' attitude, Must be confident, good communicator, friendly, approachable and hardworking.
Benefits include:
- Free Parking
Uniform Provided
Discounted Leisure Club Membership
NEST Pension Scheme
Employee of the Month Awards
Best Western Staff Discounts
Job Types:
Full-time, Permanent
Salary:
£10.75-£11.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location:
In person
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