Service Coordinator - Birmingham, United Kingdom - Integrated Protection Maintenance Services Ltd

Description

Service Coordinator

The core function of the role is to receive and schedule reactive and preventative maintenance visits for our field-based engineering team.

A highly rewarding position providing job satisfaction within a strong and dedicated operations team.
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DUTIES AND RESPONSIBILITIES_

• Efficiently scheduling of multiple engineer diaries
• Completing monthly service run process
• Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
• Small works quotations and organising remedial works following service visits
• Responding to reactive works in a proactive way
• To provide cover to colleagues in the operations department when the need arises

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SKILLS, COMPETENCIES & ATTRIBUTES_

• Excellent verbal communication skills
• Operate with independence and integrity
• A positive, proactive and customer focused attitude
• An ability to manage and prioritize your workload in a fastpaced environment
• A logical approach to your work
• Operate with independence and integrity
• Being able to use your own initiative when completing day to day tasks
• Good spoken & written English
• Excellent time management skills enabling to meet all set deadlines
• To be a committed team member
• Excellent geographical knowledge for scheduling purposes
• To relish a challenge and enjoy taking control and enjoy organizing all communication and works to ensure fantastic customer service is delivered
• A positive, proactive and customer focused attitude

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EXPERIENCE_

• Comfortable using SaaS based IT system.
• You will be able to deliver unrivalled quality customer service
• A clear understanding of developing & managing a busy workforce of engineers
• Experience in an office based environment

Salary:
£23,041.00-£24,792.00 per year


Schedule:

• 8 hour shift

Ability to commute/relocate:

• Birmingham, B46 2HH: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 2 years (preferred)


Work Location:
One location