Quality Administrative Assistant - Woodford, United Kingdom - Partnership of East London Co-operatives (PELC) Ltd

Partnership of East London Co-operatives (PELC) Ltd

Verified Company

Woodford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Summary:

The main objective of this role is to provide efficient and effective administrative support to the organization's governance team.

This support includes handling complaints, incidents, audits, and legal processes, as well as acting as a point of contact for feedback on PELC services.

Additionally, the role involves serving as the administrator for the Datix database system, assisting with Clinical Quality Meetings, and providing administrative support within the Governance Management Structure.

Main Duties:
The key responsibilities for this job are as follows:

Complaints Management:
Receive, investigate, and respond to complaints following NHS Regulations and PELC Complaints Policy.

Maintain accurate records on the Datix database system and paper files for complaints and feedback

Incident Investigation:
Administer incident investigation according to PELC policy. Refer incidents to self-employed GPs, PELC staff, or relevant external organizations for their comments. Monitor and follow up on responses and actions to meet deadlines.

Coordinate incident responses and handle related correspondence. Maintain accurate records on the Datix database system and paper files for incidents.

Datix Database Administration:
Act as the administrator for the Datix database system, ensuring its effective functioning. Create and manage records, users, passwords, and templates in the system.

Assist other staff using the system. Generate regular and ad hoc reports from the database. Contribute to the development of the system for managing different governance functions (training will be provided).

Clinical Quality Meetings Support:
Provide administrative support for Clinical Quality Meetings.

Ensure timely submission of meeting papers to the CCG (Clinical Commissioning Group). Oversee the Quality schedule and liaise with quality leads. Act as the minute taker during governance meetings.

Governance Management Structure Support:

Prepare required documentation for formal submissions to external organizations, such as the Ombudsman's office, General Medical Council, and commissioners.

Ensure safe storage and scanning of streaming records.

Coordinate meeting dates and attend meetings to take notes or minutes when necessary (compensated with TOIL - Time Off In Lieu).

Gather evidence of procedures or performance for presentation to regulators or commissioners. Conduct audit checks on information systems as instructed to maintain accurate and up-to-date data.

Perform general office administrative duties as needed.