Summer Emergency Response Specialist - Oxford - EF

    EF
    EF Oxford

    4 days ago

    Description

    Summer Emergency Response SpecialistEF Oxford International Language Campus is seeking a dedicated, caring and proactive Emergency Support Coordinator to join our team for summer 2026.

    In this role, you will be at the heart of our operations, supporting international students and staff during what will be an unforgettable summer for all involved.

    Position DetailsResponsibilities

    Manage EF's emergency phone, serving as the first point of contact for stakeholders

    Respond promptly to emergency calls and implement EF's crisis management protocols

    Monitor weekend departures and arrivals: track flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary

    Coordinate departure and arrival schedules with the central transportation team and local suppliers

    Accurately log emergency calls, actions, and incidents in the reporting system

    Invoice emergency‐related transfers and accommodations while maintaining detailed records

    Provide empathetic, professional support to students during crises or emergencies

    Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs

    Address student feedback and complaints promptly, ensuring high levels of satisfaction

    Build relationships with local suppliers to support students' diverse needs

    Adhere to EF's safeguarding policies to ensure students' safety and well‐being

    Conduct welfare checks for students requiring additional support

    Log and escalate safeguarding concerns, working closely with relevant internal and external bodies

    Collaborate with external agencies (e навуч social services) to address urgent welfare needs

    Requirements

    Outstanding communication and interpersonal skills

    Interest or experience in logistics and emergency response

    Intermediate competency in Microsoft Excel and familiarity geprü with communication tools and logging systems

    Analytical mindset with exceptional organizational skills

    Ability to remain calm under pressure, with a solution‐oriented approach

    Compassionate and sensitive to the diverse cultural needs of international students

    Sociable, energetic, and motivated with a hands‐on attitude

    Strong time management and attention to detail

    All offers subject to a clear enhanced DBS check and two references

    Legally able to work in the UK at commencement of employment

    Why you will love working with EF

    Work in a truly international environment

    Boost your CV this summer with a world‐renowned organisation

    Regular social events

    Pre‐summer online and in‐person trainings

    Ambition nurtured and job opportunities available post summer

    Staff encouraged to innovate, take ownership of their ideas and bring them to fruition

    Access to EF Hello language learning

    Employee∞ assistance program

    EF Education First is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and asked specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

    EF is proud to be an equal‐opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.#J-18808-Ljbffr

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