1st Line Support - Didcot, United Kingdom - Context Recruitment Limited

Context Recruitment Limited

Verified Company

Didcot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Support Analyst
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Oxford.

Specialising in Cyber Security, Connectivity, Unified Communications & Collaboration technologies and services, this industry leaderhas expanded rapidly through both organic growth and acquisition, and is in need of an ambitious 1st Line Support Analysts to provide technical support to their growing client base.

You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading products and services, underpinned by excellent customer service.

The business has a strong ethos of upskilling and hiring from within,working closely with you to plan and support your career progression within the organisation right from the outset.

Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.

Role Responsibilities (condensed):

Offer a high level of customer service and technical IT support to a variety of clients at firstline level
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues to 2nd Line support
Ensure internal documentation is developed and maintained
Learning and development; staying uptodate and expanding your technical knowledge

Required experience, skills and knowledge

Experience in a 1st line/apprentice level technical IT support role, supporting Microsoft Windows based OS and systems.
General user account management; Active Directory, Office 365 etc.

Cisco Networking

Switches / routers / firewalls
VoIP telephony solutions
The business provide and support many other technologies these are the core requirements (full Job Description available)

Remuneration:

Salary of up to £28,000 PA

Excellent employment benefits package and supported learning, development, and career progression.

**Extremely flexible working environment, which includes the option of a 4-day working week (compressed hours)