No further applications will be accepted for this offer, we have other related job offers that you can find below.

Quality Assurance Co-ordinator - Runcorn, United Kingdom - DCBL

DCBL

Verified Company

Runcorn, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to rapid and sustained growth across the business, DCB Legal Ltd has an exciting opportunity for an enthusiastic individual to join our Compliance Team, in the role of Quality Assurance Co-ordinator.

The main purpose of the role is to conduct internal quality assurance audits across DCB Legal's Pre-Litigation Team Members and Case Managers, to ensure that regulatory and business standards are met.

You will provide valuable feedback to both employees and team leaders in order to support individual and business progression. You will support the Quality Assurance Lead with trend analysis and identification of improvement opportunities.

Key Responsibilities:
-

Evaluate communication and case handling of DCB Legal's Pre-Litigation Team and Case Management team using an established framework
Provide comprehensive, balanced and constructive feedback, identifying improvement opportunities
Effectively communicate audit outcomes and improvement opportunities with team members and business stakeholders both verbally and in writing
Support with the creation of monthly reporting and trend analysis
Identify process improvements and training opportunities
Identify business risks, highlighting and escalating where required and providing suggestions to mitigate

Experience and Skills Required:
-