Administration and Reception Worker - East Suffolk, United Kingdom - Citizens Advice East Suffolk

Description

ONLY COMPLETED APPLICATION FORMS RECEIED BY 14/9/23 WILL BE CONSIDERED
Admin and Reception Worker - Lowestoft office

The Admin and Reception Worker will work in a hard working team, consisting of a mixture of paid staff and volunteers based at Citizens Advice Lowestoft Office East Suffolk.

The job will provide the opportunity to work with people from a range of backgrounds and the work undertaken will help to provide valuable support and advice to people in the community.

Role profile

Administration
⮚ Create and maintain filing systems in accordance with the organisation's systems and procedures.

⮚ Update the Electronic information system, hard copy information system and other reference materials including Citizens Advice.

⮚ Display and maintain stock of leaflets and posters throughout the organisation as well as stationery supplies.


Correspondence
⮚ Use of photocopier, scanner and other machines as appropriate.

⮚ Answer the telephone, refer calls or take messages.

⮚ Maintain and organise diaries and work records.

⮚ Produce information from spreadsheets and database.

⮚ Word process letters, documents and reports as required.

⮚ Send out letters/forms/debt packs to clients and keep records.

⮚ Manage incoming and outgoing post.


Reception
⮚ Receive clients and other visitors, record arrival times and time spent with advisers.

⮚ Keep clients informed of approximate waiting times and provide information to clients on the service.

⮚ Organise meetings for clients and inform advisers of the order of clients and allocate interview rooms appropriately.


Job Type:
Permanent


Salary:
From £16,255.20 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• East Suffolk: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 14/09/2023

Reference ID:
Admin and Reception Worker Lowestoft