Team Leader - Birmingham, United Kingdom - Mercer

Mercer

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Leader - Birmingham - Hybrid
Mercer is seeking an experienced Team Leader to join our Mercer Marsh Benefits team in Birmingham.

MMB is a global leader in the health and benefits marketplace.

Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

What can you expect?

The successful applicant will lead and engage the healthcare team and to take ownership in all aspects of talent management.

You will be accountable for the quality of service provided by your team to ensure best practice across all aspects of client work, and drive continual improvement in quality, efficiency, and service delivery.

You will also be working with our impressive clients, consulting teams and providers, to develop and enhance the service provided to keep pace with changing legislation, client requirements and expectations, and take responsibility for implementing identified changes.

What is in it for you?

Good work life balance with a competitive salary
We champion flexible working, and our mission is to help you find YOUR worklife balance through a number of flexible work options;
Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, employee assistance program, career mobility, employee network groups, volunteer opportunities, and others
25 days' holiday with the option to buy or sell up to 5 days per year

We will count on you to:

Manage team performance and absences, and proactively deal with issues as they arise in
Lead talent management including retention, recruitment and on boarding of new team members
Improve/maintain colleague engagement results through action planning and continued focus
Ensure effective training and development plans are in place for all team
Lead on capacity planning and management of available resources across all aspects of delivery within the team including flexible use across teams to accommodate peaks and troughs in workload
Influence direct reports to take ownership of continuous improvement from idea through to implementation
Provide coaching, mentoring, direction, and guidance to direct and indirect reports to create a high performing team
Improve/maintain relationships with all MMB colleagues
Ensure team achieve all internal and external service level agreements
Ensure "Right first time" approach by team to minimise rework required
Quality checking of colleagues work to ensure accuracy
Responsible for Risk & Compliance protocols including undertaking audits, reporting Errors & Omissions, breaches and recording complaints
Ensure your team achieve accurate completion and maintenance of MMB's systems to achieve set targets
Ensure processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness, and client profitability
Lead on continuous improvement within your team/location
Support and actively participate in the delivery of Consulting Delivery Operating Plans
Ensure full support of New Business wins to create best possible first impression to new clients
Support Consulting team to achieve targeted retention rates through the delivery of exceptional service
Be a role model on communications with clients, colleagues and providers
Partner with internal/ external stakeholders to achieve best service for client
Attend client meetings as required
Escalation point for client queries

What you need to have:

Experience of managing an administration team
Experience of carrying out specialised technical checks on colleague's work
Ability to lead projects and continuous improvement
Strong IT skills with good working knowledge of Microsoft office, in particular Excel

What makes you stand out:

Knowledge of Employee Benefits would be beneficial
Ability to effectively manage team members
Ability to positively influence and motivate others
Able to share initiatives and experience with the team
Ability to make decisions

About us
Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we're redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer's more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries.

Mercer is a business of Marsh & McLennan Companies (NYSE:
MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment